F.A.Q
From which countries and regions does Complex31 accept orders? Online orders from the www.complex31.com website can be shipped to Canada, the United States, the European Union, Australia, New Zealand and Hong Kong. We may be able to ship to other countries with an independent payment arrangement in advance. Foreign distributors of Complex31 also operate websites that offer shipments to other regions. Please email support@complex31.com for such an arrangement. What methods of payment does Complex31 accept? Complex31 accepts Visa, MasterCard and JCB for purchases on the www.complex31.com website. Payments can be made in US currency only. Credit cards that are billed in other currencies will incur a conversion to Canadian or US currency at the time of purchase based on effective rates of exchange. For private orders that exceed $500 in US currency, Complex31 offers payments via a money order or wire transfer. To make such an arrangement, please email support@complex31.com. How does Complex31 ensure the security of my transaction? Both Complex31’s website and its internal computer systems have been developed by a dedicated internal technical team and these systems use the strongest encryption mechanisms used by the world’s largest financial institutions for communication and storage of sensitive information. Furthermore, Complex31 does not allow its employees and/or affiliates to retrieve stored payment information unless in the case of an investigation or requirement by law. Does Complex31 offer a customer satisfaction policy? Complex31’s commitment to outstanding quality allows it to stand confidently behind its products. All Complex31 products may be returned within 30 days of the date of purchase, even if such products have been used and/or opened, for a full refund or exchange with another product. Please note that shipping charges cannot be refunded. Will I have to pay duties and taxes upon arrival of my order? If you reside within Canada or the United States, you will not be incurred any additional charges. All applicable taxes and duties are calculated at the time of ordering. If you reside outside of these regions, you may be charged duties and taxes at the border. These charges are similar to those added to retail purchases in your region of residence and will be communicated to you through the courier. Does Complex31 test its products on animals? Complex31 does not test its products on animals or pay others to perform testing on animals. All of Complex31’s products are tested on humans. Are Complex31’s products safe to use during pregnancy? None of Complex31’s products use any ingredient with an indication of risk for use during pregnancy. However, our products do contain high concentrations of innovative, functional actives and it may be advisable to consult a physician if you are pregnant. My question is not answered here. How can I obtain additional help? You may contact Complex31’s customer service line either by email at support@complex31.com.